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A: With proper care and maintenance this hair can last up to a year and more.

A: Yes, this hair can be bleached or dyed to any desired color.

A: Yes, this is 100% human hair so treat it as your own. You can straighten & curl the hair as effortlessly.

A: All orders go through PayPal, the safest and securest way to pay for items online. PayPal holds Essence Dream Hair responsible as well as our customers to ensure that your purchase is secure. WE DO NOT SEND OUT CONFIRMATION EMAILS DIRECTLY FROM US, PAYPAL WILL SEND YOU AN EMAIL WITH A CONFIRMATION NUMBER. THAT MEANS YOUR ORDER WENT THROUGH AND WE WILL START PROCESSING IT.

A: Standard shipping cost starts at $10.00. OVERNIGHT SHIPPING IS ONLY OFFERED IF THE ITEM IS IN STOCK PLEASE EMAIL US BEFORE PURCHASE TO SEE IF WE CAN ACCOMMODATE YOUR REQUEST. HOWEVER , KEEP IN MIND WE ARE AN ONLINE BASED COMPANY SO A LOT OF TIMES ITEMS ARE NOT KEPT IN STOCK.

A: BECAUSE THE NATURE OF OUR PRODUCT WE DO NOT ACCEPT RETURNS OR EXCHANGES ALL SALES ARE FINAL!

Send Us an Email Of your Request To Cancel However, Orders that have been processed for 24 hours while be charged $5 dollars restocking fee. After 48 Hours it will be a $10 restocking fee. ONCE YOUR ORDER HAS BEEN SHIPPED IT CAN NOT BE CANCELLED!!!

A: After 48 hour processing you will get a tracking and receive your item 3-4 business days instead of the standard 5-7 business days.

A: PLEASE ALLOW THE TRACKING TO UPDATE AT LEAST 24 HOURS.

A: PLEASE CONTACT USPS WE NO LONGER HAVE YOUR ITEMS 1-800-ASK-USPS

A: All orders go through PayPal, the safest and securest way to pay for items online. PayPal holds Essence Dream Hair responsible as well as our customers to ensure that your purchase is secure. WE DO NOT SEND OUT CONFIRMATION EMAILS DIRECTLY FROM US, PAYPAL WILL SEND YOU AN EMAIL WITH A CONFIRMATION NUMBER. THAT MEANS YOUR ORDER WENT THROUGH AND WE WILL START PROCESSING IT.

A: PROCESSING IS 48 BUSINESS HOURS THEN YOU WILL RECEIVE A TRACKING NUMBER FROM PAYPAL VIA EMAIL NORMALLY (PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS SPELLED CORRECT IF NOT IT CAN DELAY DELIVERY ) ON THE 3RD OR 4TH BUSINESS DAY AFTER PROCESSING . IF YOU REQUEST ANY ADDITIONAL SERVICES SUCH AS COLORING,WEFT SEALING OR DEEP CONDITIONING YOU WILL RECEIVE YOUR TRACKING ON THE 4TH OR 5TH BUSINESS DAY. BUSINESS DAYS ARE MONDAY-FRIDAY, WEEKENDS ARE NOT INCLUDED OR HOLIDAYS PLEASE WAIT AT LEAST 3 BUSINESS DAYS BEFORE INQUIRING ABOUT TRACKING ANY EMAIL SENT BEFORE CAN BE OVER LOOKED. PLEASE NOTE DURING HOLIDAYS HIGH VOLUME OF SALES OR DURING SALES SHIPPING CAN TAKE UP TO 10 BUSINESS DAYS AND TRACKING WILL BE PROVIDED ON THE FIFTH BUSINESS DAY. SOMETIMES THE TRACKING EMAIL WILL BE IN YOUR SPAM/JUNK FOLDER. CONTACTING US BEFORE THE 3RD BUSINESS DAY AFTER PROCESSING REGARDING WHERE YOUR ORDER IS WILL ONLY SLOW THINGS DOWN. BEING RUDE, DIFFICULT OR DISRESPECTFUL WILL RESULT IN A REFUND THIS IS A STRESS FREE AND DRAMA FREE ZONE!